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Price - £120.00 Correct as of 03/04/08
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5 Reviews for iRiver H10 20GB MP3 Player - Midnight Blue
Support - What Support and a lesson in Firmware updating!! - 22 Jun 2007
0 out of 0 found this review helpful.
Great player until I though I would update the firmware. Ran the firmware updating software and then the software said'cannot format use Windows Explorer to format the drivew'. This I did (however I foolishly did not copy the existing system files on the device. Now the firmware updater will still not update the firmware and the support website at iriver.eu.com is usless. I now have a 20Gb external harddrive. The support forum website does not have any solutions only even more moans and groans about this, and despite trawling the www (though I am still doing so) I have yet to find the right sytem files and folders and I can just copy across onto the device. The moral of this tale - Copy everything and forget about updating firmware. Oh and wait a very long time for customer support to get back to you. If anyone out there want to email me copies of their system files in the folders it would be most appreciated markquinceathotmaildotcom.
I must agree... unfortunately - 29 May 2007
0 out of 0 found this review helpful.
My 20GB h10 has been with me for about 1,000 resets -- in other words about 12 months. I love the sound quality, and the lightweight and sturdy design. My problems were not sudden, but have crept up. I've loaded about 17GB on it, and everyday for about three months only heard the same 30-40 songs when setting the entire library on shuffle (and in nearly the same order). The hanging has now gotten so bad! I attached a stick pin to it so that I won't be stuck on a cross continental flight when it dies again! That only has to happen twice. I have to use Windows Explorer to delete the 'bad tracks' that crashes the player, and most of them cannot be deleted at all... The player now 'rejects' roughly every other song of the first 30 that it will play. Since it is now beyond any attempt at a warranty repair/refund, it will be shelved in my den - and I have replaced it with a 30gb Zune.
Good hardware, poor firmware - 27 Feb 2007
1 out of 1 found this review helpful.
I bought the iriver H10 20gb some 3 months ago. It is pretty well made, and when it is working it sounds great.
However, the comments from all the other negative reviewers on this site are correct. It freezes too often, the website support is a joke, and you have to trawl through endless forums to get the answers you want. The WMP interface is terrible, and seems to add to the freezing issues. Updating the firmware doesn't help. I now use the device in UMS mode, and drag and drop items to the player. This works ok for me, but I can't see most people of the ipod generation wanting to go to this sort of trouble. When the Rockbox software is completed and includes an fm radio I will install that and forget the iriver useless firmware.
My advice would be that unless you are really into computers and can get this item at the right price, don't buy. It's a shame because with some improvement to the software, and ditching the useless Windows Media Player interface, this could be the best gadget around.
Great sound - poor reliability - 14 Feb 2007
8 out of 8 found this review helpful.
I have had my iRiver H10 20GB for about 6 months. I use it through headphones (including a pair of Grado cans - look naff, but sound great), connected to a Rotel amp and through an Alpine car unit. The iRiver sounds very good for an MP3 player. But...
You have to use Windows Media Player to synchronise it and this can best be described as "dodgy". WMP10 was bad enough, it could not tell when the same player was connected and I ended up with 5 or 6 entries for the same player. WMP11 is worse on the reliability front - the screen refresh is poor, the listing of what is already on the player sometimes never comes back and the amount of free space varies between 2 and 10GB. Deleting what's on the player is easier and ripping is more successful however (WMP10 would put clicks into the MP3 sound somehow).
The iRiver itself suffers two major problems:
1. It locks up frequently, needing a reboot by shoving a paperclip through a small hole.
2. The backlight switches off and won't come back on until the player is rebooted.
I estimate that it plays for about 5 or 6 hours before it needs a reboot. This doesn't sound much , but it's only a couple of trips in the car for me, so I make sure I travel with a paper clip. I run the latest firmware (2.51) and this has not helped.
Minor problems:
1. It's slow
2. Gaps between tracks last an eternity
3. Battery meter is not accurate
4. Low amplifier power
5. Poor support from iRiver
Displaying playlists takes forever.
The (significant) gaps between tracks actually vary and this is very noticeable on live recordings, where it becomes more than just an annoyance. I understand other players suffer this, but to a lesser extent.
The battery lasts about 8 hours, depending how loud the volume is, but with the meter showing "half-full" there is in fact only about 2 hours left in the player.
Although through headphones the volume goes higher than you would reasonably need, it is not really high enough to be a line source. This means when it's connected to an amplifier, the volume has to be wound right up.
The iRiver web site is a fantastic case study in how to sell a product but not support it. Even selecting the firmware update and applying it is a fraught journey down blind alleys. And certainly don't expect any answers to questions - the user forum is a veritable graveyard of problems without answers.
In short, if you can tolerate the unreliability and unpredicability the iRiver H10 is a great sounding player. If you are looking for bulletproof, reliable operation, look elsewhere.
Its good but not without a problem! - 29 Jan 2007
3 out of 3 found this review helpful.
I had the H320 model and loved it but found it awkward to navigate and get tracks to record to but the sound was supaerb. So when I had it stolen at work I had to replace it. I wanted to avoid the IPOD like the plague; all essentials seemed to be extra (such as a power pack) and the price was sky high. I looked for another H320, no luck, even on ebay the prices were too much. But then a friend suggested Amazon and the H10. I ad to have at least a 20gb hard drive for file transfers and the music playback had to be good. The reviews were not too good but I thought I'd give it a go as my friend liked his. 2 working days for delivery and it arrived! At £75 the price was OK and it was an ex demo model still under warranty.
Some minor scratches to the paint, doesn't bother me, it'll get scratched in use anyway. Power adapter included, Seinheisser in ear earphones included, USB link cable included. So far so good.
FM Radio works great, sound from this excellent. Windows media player included, but I have a newer version, OK, syncronisation, so easy its amazing. Sound once again superb. Line in, microphone, and freely downloadable firmware upgrades. Its just like the 320 but better sound and easier syncronisation.
Oh dear. 3 days in and it won't syncronise with anything. Tracks are there but they won't play. The damn thing keeps stalling forcing a reboot using a paper clip. Idea. try the IRiver website and check the firmware. OK, an update is there but do I have the american or european version? The firmware on the machine is numbered for the American version (no European number match), OK, download, format (lose everything I've put on it), now syncronise with media player which has saved everything I put on in the first place and 20 minutes later all is fine. No problems since and I love it. Forget the bad reviews here, at this price you can't go wrong, if it crashes, do as I did and all is fine.
5 stars for the machine at first, but 4 stars as I had to format etc.
Additional: June 2007. Not had a single problem since the format and use this every day with confidence. The sound quality is simply superb, I've dropped it a couple of times but no damage to case or disk and transfering tracks to and from this and the PC is a doddle. I like this.